Frequently asked questions

Don't worry about it, that's why we are here. Have a look at the steps involved by clicking here, or if you like chat now with one of our Project Managers! (click the chat icon and you will be connected straight away).

The cost of a website can vary depending on various factors, just like the cost of a house may vary. Though our website projects generally start in the $5,000 range for basic business sites and range upward depending on your unique needs.

The project starts with a 50% deposit. After design sign off and before we move into programming, we collect 25%. Once we have completed and fulfilled our scope, the final 25% is collected and your website is then scheduled for launch.

We work with a broad range of company types [small start-ups, large corporations, nonprofits, B2B, B2C and more] across many business industries [technology, food, apparel, health + beauty, camps, travel, finance, arts, fair trade, and more.]

Over the years, we've helped businesses improve customer service, market their products, and attract customers. Functionality requests range from basic to advanced. Our team takes the time to get to know your industry, organisation, and competitors to ensure your site supports all of your goals..

Our standard websites take approximately 120 days to create. Our E-commerce (online store) websites take approximately 160 days to create. This time will vary from project to project..

This is a great question to ask and you should ask it of any web design and development firm you are considering. Many firms will farm out work to freelancers or interns. Some firms give little or no access to client’s who want to speak directly with their designers or developers. Our clients work directly with our tight knit crew of 5. Who that will be depends on your project needs and what stage of the process you are in during the project..

We build all of our websites on the open-source Content Management System (CMS) platform called MODX.

Yes
Yes we can. NOT THIS A: No. We only support websites that we have fully built. We have this policy so that we can 100% stand behind everything that we craft. There are issues of liability of multiple programmers touching the same code over time.

Yes. We include copy writing and editing in all of our proposals. We also build your sitemap and help structure the foundation of your website in the planning stages.

Yes. We will help you source stock photos from sites such as www.crestock.com and www.istock.com. We also have photographers and videographers available to produce custom photography and videos for your website.

YES! Everything that we build will be 100% owned by you. Most of our clients stay with us for the life of the website. Our team is just irresistible that way. But if for any reason you decide you want to take your site to another hosting service and get another company to service the site, we will happily assist you in making the transition as effortlessly and efficiently as possible. The website is yours after all, and we want you to take it wherever you go.

We can sort this

We have simplified our packages for hosting down to two options. Non E-Commerce: $800 per year and E-commerce: $1,000 per year. All of our hosting packages are un-metered meaning that you will never be charged extra for going over a "limit." There are occasionally instances though if a site creates so much traffic that it may need to live on it's own server. We can help facilitate this if needed, but is extremely rare. Our yearly package also includes the cost of upgraded your site and patching with security fixes when needed as well as occasional and small web site content changes and phone support.

Eternity backs up all of our client's websites daily, weekly and monthly on rotation to a 3rd party secure server out of the location of our web server. Our CMS we use called MODX also includes version control that saves a restore point of a page every time it is saved. If a site is needed to be fully restored, there is no cost to the client. A full site restore generally takes less than 1-hour.

Yes and at no cost! You 100% own everything that Eternity creates for you and if requested we will provide a one-time full backup of your website. If additional backups are needed there is a minimal cost of generally $70 for additional backups.

Any you prefer